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General Questions

Where is your online jewelry boutique based?

925 Petals is based in Toronto, Canada. We ship worldwide and reach a global audience.

Are all the products in your online jewelry boutique made with sterling silver?

925 Petals flower jewellery is made with quality materials so you don’t have to worry about contact allergy risks! Most items sold in our online jewelry boutique are indeed made of 925 sterling silver, while others with even more precious metals! Pure 990 silver, gold plated silver, rhodium plated silver or real 14K gold. Occasionally we may introduce collections with other materials. Please read the product info tab on the page of the item you are interested in.

What is the difference between 925 sterling silver and rhodium jewellery finish?

Sterling silver jewellery is composed of the industry standard 92.5% (925 parts per thousand) silver and 7.5% copper alloy.  The copper is used to increase the hardness of silver. While being an affordable alternative to white gold or platinum that features a higher sheen than other white metals, it can also get scratches and look more dull in color (due to silver tarnishing after awhile). This is where a rhodium finish is often used by higher-end jewellery makers (usually over silver) to give your product an extra layer of protection and luster for a highly reflective bright finish. It extremely hard (a 6.0 on the Mohs hardness scale) and is more scratch-resistant than silver.

Rhodium is referred to as the most expensive metal on earth as it costs nearly 10 times more than gold due to its rareness. Sterling jewellery with a rhodium finish looks just like white gold or platinum. In fact, most white gold and platinum pieces are finished with rhodium without your jewellery store telling you!

Our online jewelry boutique and many others assure you that rhodium plated sterling silver jewelry is not “cheap jewellery” at all! Rhodium is a more precious metal than silver; thus, you’re actually getting a higher quality product!

Where does 925 Petals ship products from?

Our online jewelry boutique ships products from numerous manufacturers and independent  and artists, mainly in Asia, US and Canada. We work with numerous factories to bring you the best selection of trendy jewellery and accessories. Because of this, if your order contains multiple items, please keep in mind that they may arrive in separate packages on different days.

Shipping, Delivery & Tracking

Do you provide a tracking number?

Yes. Your account will be updated with the tracking info in My Account page. We will also mail you a notification when the tracking number becomes available. Please note that it may take 3-5 days for the tracking information to show after your package has been shipped. For multiple items you may get more than one tracking numbers if they ship from various suppliers.

When will I receive my order?

After your 925 Petals order processes (please allow up to 5 days but it takes 2-3 days for over 50% of our orders) and gets fulfilled by our supplier(s), it will take 10-21 business days for US orders to be delivered, 15-30 business days for Europe and outside of the US except Asia (usually takes under 10 days).  Although these times vary, our average US orders get delivered within 2 weeks. For purchases around holiday seasons, there may be delays so please plan accordingly.

Also, your order may be delayed due to unforeseen circumstances such as customs holdups, logistics and weather delays. Your tracking number will keep you updated. Please contact us only after you’ve waited for at least 2 weeks after the tracking info gets sent to you.

I received only a part of my ordered items. Where is the rest of my shipment?

When ordering multiple items from our online jewelry boutique, your purchase may be split to be fulfilled by various suppliers. They each have their own order fulfillment timeframes so some of your items may arrive sooner than others. Please wait for the remaining items before contacting us. Reach out if you have not received all your items’ tracking orders or if it has been 3+ weeks since the day of your placed order.

Is an express shipping option available?

Some of our premium items (for instance, moissanite rings in real gold etc) already come with express shipping (usually provided by DHL). In all other cases, express shipping is also available but at an extra cost per item, so please contact us for a price quote. If you ordered several units of the same item, they may be bundled together and put into the same express package so the extra shipping fee per unit will be lower. Note, that since many (not all) of our packages ship from  Asia, the extra fee may be in the $20-30 or more range depending on your destination country, item weight and value.

Ordering & Payment

Can I change my shipping address or changeor cancel my order?

Please e-mail us as soon as possible at support@valerias3.sg-host.com if you wish to change your shipping address or something else in your order. We have a very short window available to make such changes and only before your order gets pushed through the fulfillment stage. Once the item has been fulfilled by our supplier(s), we will not be able to make any changes or cancellations. Depending on the daily volume of purchase orders, we submit orders to our suppliers for fulfillment within 1 to 3 days. So if we submit it before you request a change, we won’t be able to make changes.

Please note that it is your responsibility to use the correct address as we are not responsible for lost packages due to customer error.  

Can I claim my VAT fee back?

No, the issuance of the tax refund is not possible through 925 Petals online jewelry boutique. For more info, please see our Shipping and Delivery page.

Affiliates & Influencers

Do you collaborate with social media influencers and/or industry experts?

Yes, we do! Please send us your info (along with your social media page URLs and a brief description of your main audience, reach etc) to admin@valerias3.sg-host.com and outline your promotional proposal. We will get back in touch with you and discuss a possible collaboration if we find you a good fit for our growing brand. We will typically offer you to select a complimentary item (or more than 1, depending on our agreement) from our store for you to review and feature on your channel.

Do you have an affiliate program?

Yes, we do. If you would like to request an affiliate link, please email us at admin@valerias3.sg-host.com for further details and rates. We offer 15-25% commission to affiliates of our online jewelry boutique.

Do you offer wholesale pricing or give discounts on volume orders?

Yes, we do. Please contact us at admin@valerias3.sg-host.com for more info. When ordering over 10 units of the same item, you will get 5% discount, and so on. The more you order the more the discount. If you are interested in becoming a distributor, we will be happy to discuss wholesale pricing with you.

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